If you’ve been prescribed a medicine for a long-term condition for the first time, we can offer extra help and advice through the NMS.

People often have problems when starting a new medicine, our pharmacists can offer support and advice over several weeks to make sure you use the medication effectively and safely.

Who is eligible?

NMS is only available for people living in England, and only if you have been prescribed a new medicine for the conditions listed:

  • Asthma
  • Chronic obstructive pulmonary disease (COPD)
  • Type 2 diabetes
  • High blood pressure
  • People who have been given a new blood-thinning medicine

When you next start a new medication, ask our pharmacy team if you can take part.

You’ll have a first appointment when starting the medicine to discuss any concerns or questions you may have. The pharmacist will make sure you fully understand how to take your medication and any problems or side effects you may have.

Your follow-up appointment will be 2 weeks after. You can discuss any issues you might have had, for example if you have struggled to fit your treatment around your lifestyle or if you have struggles to swallow the tablets. The pharmacist will help you find a solution.

The third appointment is the final of this service, and is a further two weeks later. This is another check up where you can again raise any issues you may have had.

Whilst the NMS service ends here, you’re always welcome to come back and talk our pharmacists. Remember that the service is totally free, and all appointments will last around 15 minutes and will take place in our private consultation room.